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Terms and conditions

These terms and conditions are intended to regulate consumer purchases via this website of CATLIKE brand products. A consumer is a private individual who uses the product they have purchased from the professional seller exclusively for their own personal use.

The consumer accepts and agrees to these terms and conditions when finalising their order.

Before finalising your order, please read these terms and conditions carefully. If you do not agree with them, you should refrain from placing the order.

1. Ordering

In order to order CATLIKE products on this website, the consumer must have an e-mail account and their browser must be configured to accept cookies and pop-ups, in order to enable all the conditions for navigating the CATLIKE online shop.

To place your order, find the product you want to buy and add it to your basket. View the basket or finalise the purchase by adding your details and selecting the payment method. Review your order and confirm the details you have added. Click on check-out and proceed to payment.

You will immediately receive an order acceptance e-mail, summarising your order and indicating that payment is pending.

You will then receive an order confirmation e-mail, which is generated once payment has been received.

Please note that CATLIKE will only start processing your order once payment has been received.

CATLIKE reserves the right not to accept orders for any reason and the right to cancel any order (even if it has already been accepted), without being liable for any damages or costs, namely in the following cases:

  • The product is no longer available/in stock;
  • The billing information is not correct or verifiable;
  • The transfer for payment of the order has not been received within 5 days of acceptance of the order;
  • If the order makes it appear that the buyer is a reseller;
  • In the event of force majeure preventing fulfilment of the order;
  • If the order comes from a country other than those defined* or the destination address belongs to a country other than those defined.

In these cases, if applicable, CATLIKE will notify the consumer of the cancellation of the order and refund the amount paid within a maximum of 30 days.

*Mainland Portugal, mainland Spain, Germany, Italy and France

2. Price and payment methods

The prices of the products displayed on the website are quoted in euros and include VAT, under the legal terms of each country from which the consumer places the order.

CATLIKE reserves the right to change the prices shown on the website. The prices in force at the time of purchase are the prices applicable to that purchase.

For payment, the consumer can use the following payment methods:

  • MBWAY
  • Visa/Mastercard credit card
  • ATM reference

Payments can only be processed if the information to be used for invoicing can be verified.

If CATLIKE has not received any payment 5 days after placing the order, the order will be cancelled.

3. Reservation of ownership

CATLIKE reserves ownership of the products until it has received full payment of the corresponding price.

4. Shipping and Delivery

The cost of postage is borne by CATLIKE for orders worth more than €30.00 and is therefore free of charge for the consumer.

For orders worth less than €30.00, the shipping costs will be borne by the consumer, with the exact price of the shipping fee calculated according to the weight of the order and the country where the order will be delivered. When placing the order, before check-out, the specific price is displayed so that the consumer can decide whether to finalise the order.

The order is delivered between 3 and 5 working days from the date of payment confirmation.

Deliveries are made from Monday to Friday. Deliveries are not made on public holidays or weekends. Delivery is made to the address chosen by the consumer, provided that the delivery address is in mainland Portugal, mainland Spain, Germany, Italy and France. The consumer must ensure that someone is at the address to receive the parcel. If this is not the case, you should contact the carrier to agree on a new date. A product is deemed to have been delivered when the delivery receipt is signed at the agreed address.

5. Guarantees

To find out all about the possibility of returning your product, within what time limits and under what conditions, please read the Guarantees Policy carefully.

6. Personal Data Protection

To find out all about the personal data protection policy, please read the Privacy Policy carefully.

7. Customer Support

If you have any further questions, you can contact CATLIKE using the contact form available here, or by e-mail to catlike@catlike.com.

8. Liability

CATLIKE shall be liable for damages suffered by the consumer in the event that such damages result from breaches attributable to CATLIKE’s contractual obligations or in the event that CATLIKE’s liability results from applicable legal law.

CATLIKE may not be held liable for damage suffered by the consumer as a result of improper use of our products. CATLIKE shall also not be held liable for damage suffered by third parties as a result of the use of any of our products.

CATLIKE shall not be held liable for any loss or damage resulting from incorrect use of the website and its contents by the user, access to the user’s computer and computer system by third parties, viruses, or any inaccuracy or imperfection of the information on the website, unless such damage is the result of wilful misconduct on the part of CATLIKE.

In the case of damage resulting from gross negligence or wilful misconduct on the part of CATLIKE, the limitations set out in this article shall not apply.

9. Industrial Property

CATLIKE is a registered trademark, both nationally and internationally, and is the owner of all the industrial and intellectual property rights of the items it commercialises. Users may not use the CATLIKE brand and image without prior authorisation from CATLIKE. Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organisation thereof, and other materials on the website, is the property of CATLIKE. The user is not authorised to make any other use of the site or the information and materials contained therein, including reproduction, modification, distribution or republication. If the user wishes to use information or materials from the site, they must obtain prior written authorisation from CATLIKE.

10. Applicable law

These terms and conditions are drawn up in accordance with Portuguese law, which shall be the applicable law in the interpretation thereof and in the resolution of any dispute arising therefrom.

11. Amendment of the terms and conditions

These terms and conditions may be revised and updated, so please revisit them regularly. We last updated them on 01 March 2024.

However, the consumer remains subject to the terms and conditions in force on the date of his order, unless the law or competent authority imposes any change to them.